FAQ
Default solution category, feel free to edit or delete it.
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Citrix User Guide Citrix Storefront Self Service Password Reset
Introduction This guide is to demonstrate how to reset your Citrix Password when using an Idox Citrix Storefront.
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Citrix Storefront Self Service How to log off a crashed session
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Citrix Storefront Self Service Guide - Printer Inaccessible
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Citrix Storefront Self Service - Citrix Account being locked out
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IDOX (Y) Driver Inaccessible
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Teams Meeting Room Users Guide
01) Schedule a meeting appointment with all attendees and the team meeting room you will be used 2) Schedule a time slot. Meeting rooms are available on a first-come, first-served basis. A confirmation email will be sent to you. When you are in the teams Meeting room, 1) This is how the meeting room monitor should look. In the case of a monitor that has gone to sleep, to wake up the monitor, use the ON button on the Sharp remote control 2) Take a look at the meeting console on the table. Your appointment will be displayed. The meeting can be joined by tapping. 3) Connect your laptop directly to the HDMI cable on the table to share the screen. Please tap the leave button once the meeting is over. 4) Please use the Poly remote control to change camera settings and volume in the meeting room.
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Hybrid Meeting Room Guide
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Out of Office - Long term sickness
When a member of staff is off due to long term sickness and requires an Out of Office or Automatic response set up, please send an email to the service desk - ITsupport@gloucester.gov.uk The request must include the response you want applying to the mailbox.
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Sharing Files/ Folders Internally and Externally
Select share on file/ folder in Teams, OneDrive, or SharePoint: Click who can view your file/ folder: Select people you choose, and what level of permissions they have: Choose who has access, add a message if required and choose your method of sending: